Frequently Asked Questions [F.A.Q]
Frequently Asked Questions [F.A.Q] ※All Brands
- Q. Do you ship to where I live?
A. Currently we are not shipping directly to customers, so please check if there are local dealers near you.
- Q. Can I replace parts with replacements from other brands? Will they fit?
A. Unfortunately, it is difficult to confirm the exact specifications of parts made by other manufacturers, so we are unable to provide information regarding compatibility with our products. If you are considering replacing a part with a part made by another company, please measure the dimensions of the part you wish to replace and compare them to the dimensions of the other company’s product before making a decision on whether to replace it.
- Q. Are Deviser’s parts measured in inches or centimiters?
A. Parts of different sizes are mixed in both millimeter and inch standards. If you are considering replacing a part with a part from another company, please measure the dimensions of the part you wish to replace and compare them with the dimensions of the other company’s product before making a decision on the replacement.
- Q. How can I become an official Artist?
If you are interested in becoming a Bacchus artist/sponsored artist, please send us an e-mail with the following information.
・Links to your social media accounts.
・Links to some of your videos.
・Link to your webpage (if available).
・A brief summary of your career as a musician.*We receive a lot of offers from musicians around the world, so we might not reply to every applicant. If the material you submit meets our standards to be an official Bacchus artist, we will contact you back.
- Q. Can I get this model order made?
-Momose
Only customization that does not involve changes in the wood materials is currently being accepted. Please get in touch with your local dealer for more details.
-STR Guitars
We accept a wide range of customization, including wood material selection, parts selection, and custom inlays. Please get in touch with your local dealer for more details.
-For other brands/series, custom orders are not currently being accepted.
- Q. Can I buy a replacement pickguard from you? Would a pickguard from a different brand fit?
Due to material shortages and other inconveniences outside of our direct control, we are currently unable to offer pickguard replacements. Different brands of pickguards are unlikely to fit so you can try this at your own risk. If you have a Universe or Global series pickguard that needs changing, your best choice is to use it as a mold to make a new one with a local repairman.
- Q. How do warranties work?
– For those residing in Japan: Products purchased new from authorized Deviser dealers in Japan are covered by a warranty according to the time period specified for each product. For details, please refer to the Warranty page in Japanese.
For further details, please get in touch with the dealer from where you purchased your product.– For residents outside of Japan: Products purchased new from an authorized distributor or dealer in your country of residence are covered by the warranty according to the period of time specified by the distributor or dealer.
For further details, please get in touch with the dealer from where you purchased your product.– The warranty does not apply in the following cases:
- Pre-owned products
- Products purchased from an unauthorized dealer, or a particular.
- Products repaired by a third party other than an authorized dealer.
Frequently Asked Questions [F.A.Q] ※Bacchus brand only
- Q. Can you tell me where and when this instrument was built?
You can use our Serial reader at the bottom of this page to get where and when your instrument was built using the serial found on the backplate or back of the headstock of your instrument.
- Q. My instrument does not have a serial number, can you tell me more about my instrument? Is it legitimate?
If your instrument does not have a serial number chances of it being an illegitimate reproduction are considerable. However, please keep in mind that Universe series models do not have serial numbers. If the instrument is not a part of the Universe series and still has no serial number, even if you contact us directly with this question we can not give a statement confirming the instrument’s legitimacy without looking at it in person due to the implications this could have.
- Q. What is the difference between the different series listed on your page? Do they have different features?
The main purpose of our series is to give you a rough idea of the price range of the instrument, they do not represent the inclusion or lack of any particular feature. The series order goes as follows from most accessible to highest-end.
Most accesible >> Universe series – Global series – Craft series – Custom series – Handmade series << Highest-end
- Q. Can I buy a replacement pickguard from you? Would a pickguard from a different brand fit?
Due to material shortages and other inconveniences outside of our direct control, we are currently unable to offer pickguard replacements. Different brands of pickguards are unlikely to fit so you can try this at your own risk. If you have a Universe or Global series pickguard that needs changing, your best choice is to use it as a mold to make a new one with a local repairman.
Serial Reader ※Bacchus brand only
Serial location
Serial number:
*Please make sure to type in the number “0”, the letter “o” should not be included in your serial.
The information obtained through this page DOES NOT hold any official or legal validity and can not be used as proof of authenticity of any product. Furthermore, while manufacture dates are accurate for the most part, they might vary sligthly from reality in some cases.